FAQ

1. What time do you upload the daily file?
We upload our daily file at before 11 AM PST time.

2. Do you include emails in the domain database?
Yes, We include emails in the domain database.

3. How many fields are included in the domain database?
The CSV file will have 67 fields including domain name, create date, expiry date, domain registrar name, registrant name, registrant company, registrant address,
registrant city, registrant state, registrant zip, registrant country, registrant email, registrant phone, etc.

4. If I sign up to get daily updates, do you get any historic data?
Yes, when you sign up, you get 30 days of historic data.

5. How many days of data are available?
You will always have access to 30 days of data.

6. What happens if I forgot to renew my membership?
Your account will be deactivated and you will not access your account. If this happens, send us an email at support@whoisdata.download and
we will renew your membership by charging the fees and your account will be reactivated.

7. How do I cancel my membership?
You can cancel your membership by sending an email to support@whoisdata.download and mention your account details.

8. If I cancel my membership in the middle of my billing cycle, will I get any prorated refund?
No. If you cancel your membership in the middle of your billing cycle, you will not get any prorated refund. However, you will have access to your account until the billing cycle ends.

9. How many days notice do I need to give you to cancel my membership?
We need at least 3 days notice to cancel the membership.

10. What type of payments do you accept?
We accept both Pay Pal and credit card payments.

11. Can I download any sample data for FREE?
Yes, you can download sample data by clicking here.

12. Are the WHOIS data in the CSV files CLEANED OR NON-CLEANED?
They are all CLEANED data.